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Relationship Building Academy

Principle Instructors

mikeMichael Morrow has been in the service industry for nearly 40 years and has established a reputation in the industry for excellence in customer service.  As an approved IICRC instructor, Michael holds several IICRC certifications. Michael has extensive knowledge with the various techniques used to clean carpets, upholstery, and both natural and synthetic stones. Michael currently provides technical training for the IICRC Carpet Cleaning Technician (CCT), Upholstery and Fabric Cleaning Technician (UFT), and Stone, Masonry, and Ceramic Tile Cleaning (SMT) courses. He assists various trade associations in the State of Arizona. Michael serves on IICRC technical advisory committees (TAC) for CCT, UFT, CRT and SMT. He is Vice Chair of IICRC Hard Surface Maintenance Division.

Due to his teaching passion and consulting skills, Michael has been instrumental in the assisting many owners with their startup operations. He frequently consults small and large businesses on business strategies that enable them to streamline their operations and improve sales volume.

Michael began his career in 1972 with his janitorial service in Northern California. Throughout his career as an owner operator, he specialized in providing extensive hard surface cleaning for shopping malls and department stores through Northern California. He expanded his business to include residential carpet, upholstery, window and ultrasonic blind cleaning.

Michael Morrow is a Consultant with Goldmarc Consulting and Treasurer for the Royal Heritage Union for Excellence in Humanity (Royal H.U.E.). Michael Morrow provides training and leadership to volunteers in the field.

He earned his Distinguished Toastmaster with Toastmasters International

IICRC Approved Instructor CCT, UFT & SMT
IICRC Master Textile Cleaner
IICRC Fire & Smoke Restorer
IICRC Journeyman Water Restorer
IICRC Stone, Masonry & Ceramic Tile Technician
Innovative Solutions Stone Care Specialist
Consultant and Life Coach Trainer
40 Year Industry Veteran


leslieLeslie Morrow is a Human Resources Consultant and Trainer with Goldmarc Consulting LLC in Scottsdale, Arizona.

Goldmarc Consulting LLC provides Human Resources consulting and outsourcing services to businesses of every size. Goldmarc Consulting d.b.a. Relationship Building Academy also offers

Institute of Inspection, Cleaning and Restoration Certification (IICRC) approved courses: Carpet Cleaning Technician (CCT), Upholstery and Fabric Cleaning Technician (UFT), Color Repair Technician (CRT) and Stone, Masonry and Ceramic Tile Cleaning Technician (SMT).

Leslie is primarily responsible for advisingcompanies in the areas of employment laws, recruitment, HR policy and procedures, EEOC complaints, sexual harassment, performance

improvement, discipline/termination, and employee relations investigations.


She also facilitates a variety human resources training includingRegulatory Compliance and Leadership Development.

Leslie began her HR Career at Groen Division, Dover Corporation over 30 years ago and is a graduate of the Human Resources Leadership Program at General Electric. She has earned her Six Sigma Quality Green Belt and has consulted executives and mid managers with GE Medical Systems, GE Aircraft Engines, GE Capital and Microsoft Corporation. She is certified by the Human Resources Certification Institute (HRCI) as a Senior Professional in Human Resources (SPHR). Leslie is a member of the Society of Human Resources Management.


Leslie is a resident of Scottsdale, Arizona, and graduated from Eastern Illinois University with a degree in Psychology. As a Distinguished Toastmaster, she is a lecturer and motivational public speaker. She previously served as Chairman of the Examinations Committee for the IICRC and is currently Executive Director of Royal H.U.E., a nonprofit charitable organization.


BA Psychology, Eastern Illinois University

Six Sigma Quality Green Belt

Distinguished Toastmaster

Senior Professional in Human Resources (SPHR)

IICRC Master Textile Cleaner

Approved and Accredited IICRC Instructor CCT, UFT and CRT

Consultant and Life Coach Trainer

30 Year Industry Veteran